Welcome to the Privacy Policy of TestMonitor, a label of Testmanagement B.V. We are a Dutch company that develops a Saas solution for Online Test Management.
These privacy policies inform you about:
The term “Information and/or Data about you” in this policy has the same meaning as “personal data” and refers to data that we can use to identify you or that is otherwise related to you.
We have tried to make these privacy policies easy to read and understand for you. If you have any questions or need additional information about the processing of information about you, you can contact us as explained in Section 17 below.
These Privacy Policies apply to information about you that we collect when you:
Testmanagement B.V., located at Edisonweg 30, 4207 HG in Gorinchem, The Netherlands, is the “Controller” when we collect and use information about you in accordance with these Privacy Policies. TestMonitor is a label of Testmanagement B.V.
As the Controller for processing, we must ensure that the collection and use of information occur in a balanced and secure manner. We must also respect your rights, including your right to access the information we store about you.
From time to time, we collaborate with other companies to collect and use information about you. Further information about these third parties can be found in Sections 10, 11, and 12.
You can contact us for privacy inquiries and to exercise your rights as per Section 15 at privacy@testmonitor.com.
The information we collect about you depends on your relationship with us and your interactions with us. If you are a customer or user of our products and services, we are likely to collect both information you provide to us and information that is automatically collected when you use our services. We refer to this data as “Service Data.”
Information we occasionally receive from or collect from public sources when it is relevant to legal proceedings.
Additionally, we process personal data within the data you enter into our system (referred to as “Your Data”) when you use our products and services. For more information on how we process Your Data, please refer to Section 5.
In addition to the Service Data and technical data we collect about you, you may use our products and services to record work hours, expenses, kilometers, and customer information in the client portal, as well as invoice information. We refer to this as “Your Data.” You are solely responsible for Your Data. We store and transmit Your Data to provide our services to you. Legally, we act as a “data processor” when processing Your Data, and we do not use or have access to Your Data for other purposes unless you provide us with instructions or it is ordered by a court. When we act as a data processor, we are legally obligated to enter into a binding legal agreement with you that governs the processing of data on your behalf. This agreement is referred to as a “Data Processing Agreement” (DPA) and is here available as an appendix to the Terms and Conditions.
You can delete Your Data at any time through our apps. If you delete your account for any reason, all data stored on our servers will also be deleted, but please note that content may be stored in our backup systems for up to 3 months.
As you are solely responsible for your content, you must ensure compliance with all relevant laws that may apply to Your Data. We are not responsible for ensuring compliance with these laws.
Example: If Your Data contains personal information about other individuals (referred to as “personal data”), you must ensure that the collection, storage, and use of this information are legally permissible.
Depending on your relationship with us, we may process information about you for various purposes.
| Purpose | Processing Activities | Categories of Information |
| Providing Products and Services | Orders and payments, notifications, issue resolution | Contact information, account information, purchase information, event data, other technical data, Your Data (if necessary) |
| Providing Customer Support | Handling support tickets, using information for training purposes | Depending on the type of support: contact information, account information, purchase information, payment information, communication data, device data, event data, other technical data |
| Troubleshooting, Technical Issues, and Incidents | Troubleshooting, investigating reported issues | Contact information, device data, event data, other technical data |
| Fraud Prevention and Abuse Prevention | Fraud prevention, abuse prevention | Contact information, account information, purchase information, payment information, device data, event data, other technical data |
| Improving Products and Services | Usage analysis, surveys | Account information, purchase information, device data, event data, other technical data, behavioral and preference data |
| Promoting Products and Services | Newsletters, marketing emails, online interaction | Contact information, account information, purchase information, other information, device data, event data, other technical data, behavioral and preference data |
| Compliance with Laws and Legal Requirements | Accounting, security, disclosure | Depending on legal requirements: contact information, account information, purchase information, payment information, device data, event data, other technical data, Your Data |
| Human Resources | Applications, onboarding, offboarding | CV information, social security number and/or passport, gender, date of birth, physical address, and phone number |
| Risk Management and Strategic Planning | Performance monitoring, legal protection | Contact information, account information, purchase information, payment information, device data, event data, other technical data, information from public sources (if relevant) |
We do not use algorithms or profiling to make decisions that would significantly affect you without the possibility of human review. We also do not use sensitive personal data for other purposes.
The legal basis for the collection and use of your data depends on the nature of your relationship with us, the types of information we collect and use, and the purposes for which we use your information.
| Purpose | Legal Basis |
| Providing Products and Services & Issue Resolution | Contract Performance |
| Providing Customer Support & Staff Training | Contract Performance |
| Fraud Prevention and Abuse Prevention | Legitimate Interest |
| Improving Products and Services | Legitimate Interest |
| Direct Marketing | Legitimate Interest |
| Accounting and Legal Requirements | Legitimate Interest |
| Human Resources | Legal Obligations |
| Risk Management and Business Development | Legal Obligations |
| Other Purposes (with Consent) | Consent (if provided) |
Please note that you are not obligated to provide the personal data we request, but we may not be able to provide services or fulfill your requests if you choose not to do so. This is especially relevant for processing necessary to fulfill our contractual obligations to you.
The duration for which we retain information about you depends on various factors, but in general, we aim to keep information about you only for as long as is necessary to fulfill the purposes described in Section 7. Other relevant factors in determining how long we need to retain information about you include:
Generally, we retain information about you during the time you are an active customer and for 7 years after you are no longer an active customer. However, we may retain your personal information for longer if necessary to comply with legal obligations, resolve disputes, and enforce our rights. After the relevant retention period expires, we will securely delete or anonymize your personal data so that it can no longer be associated with you.
We only disclose your information to third parties when necessary to achieve the purposes described in Section 7 and as permitted by law.
We may share information about you with the following categories of recipients:
We will not sell, rent, or otherwise commercially disclose your personal information to third parties, except as described in these privacy policies or with your consent.
As we operate globally, we may transfer and make your information accessible to our group companies, service providers, and business partners located in countries outside your home country. Please note that privacy laws in some countries may not offer the same level of protection as in your home country. However, we will always take measures to ensure adequate safeguards for the protection of your personal information, such as entering into necessary agreements and complying with legal requirements for transferring personal information to third countries.
We can utilise online and social media marketing, including advertising on platforms such as Google, Facebook, and LinkedIn, to promote our products and services to you. We may also collaborate with external marketing partners who assist us in running online advertisements. These partners may use cookies and similar technologies to gather information about your interactions with our ads and website to measure and enhance the effectiveness of our marketing campaigns.
Please note that your interactions with our ads and website may be tracked and recorded for these purposes. We will always adhere to applicable laws and regulations regarding online and social media marketing and take appropriate measures to protect your privacy.
We do not make decisions that could significantly impact you based on automatically processed data.
We employ cookies and similar technologies on our websites and applications to collect and store information when you use our services. Cookies are small text files stored on your device to gather information about your activities on our websites and applications. These technologies help us enhance your user experience, analyze and optimize our services, and display targeted advertising. For more information about our use of cookies and how you can manage your cookie settings, please refer to our Cookie Policy.
You have certain rights concerning the information we store and use about you. Depending on applicable law and the type of processing, these rights may include:
| Right | Description |
| Right of Access | You have the right to request access to the personal information we hold about you. |
| Right of Rectification | You have the right to have inaccurate or incomplete personal information corrected. |
| Right to Erasure | Under certain circumstances, you have the right to request the deletion of your personal data by us. |
| Right to Restriction of Processing | Under certain circumstances, you have the right to restrict the processing of your personal information. |
| Right to Data Portability | Under certain circumstances, you have the right to receive your personal information in a structured, commonly used, and machine-readable format and transfer this information to another controller. |
| Right to Object | Under certain circumstances, you have the right to object to the processing of your personal information, including the use of your personal information for direct marketing purposes. |
| Right to Withdraw Consent | If we process your personal information based on your consent, you have the right to withdraw your consent at any time. |
If you wish to exercise any of these rights or have questions about how we process your personal information, please contact us using the contact information provided in Section 17.
Please note that we may need additional information from you to verify your identity before we can fulfil your request. We will endeavour to respond to your request within a reasonable timeframe and in accordance with applicable laws.
We take the protection of your personal information seriously and implement technical and organisational measures to safeguard your personal information from unauthorised access, loss, alteration, or disclosure. We limit access to your personal information to employees, service providers, and business partners who need this information to provide services on our behalf and who are bound by strict confidentiality. Despite our efforts, we cannot guarantee that information about you is entirely secure. You are responsible for protecting your login credentials and passwords and restricting access to your devices and accounts.
If you have any questions, comments, or concerns regarding these privacy policies, our privacy practices, or the exercise of your rights, please contact us at privacy@testmonitor.com.
We may update these privacy policies from time to time to account for changes in our business practices, legal or regulatory requirements, or other operational needs. We will publish all changes to these privacy policies on our website and/or inform you through other suitable communication channels. It is important for you to regularly review these privacy policies to stay informed about any updates.
These privacy policies were last updated on 01-01-2024.
